General Clinic Policy
The Clinic will provide treatment of a consistent and very high quality for all patients and appreciates that many will feel some inevitable and understandable apprehension.
– All patients will be communicated to in a courteous and professional manner.
– All patients will be asked about their general health, including any daily medications, to ensure safe treatment.
– All proposed treatments and other options will be explained and discussed with each patient so that they are able to make an informed decision regarding their treatment.
– Referring practitioners will be kept informed of all patient decisions and planned treatments.
– No treatments will be carried out without the patient’s full consent.
– All patient-related information will be kept strictly confidential.
– Cross-infection and contamination control is essential for patient safety.
– Oral Surgery Clinic has policies and systems in place to ensure infection control which will always be fully understood and implemented by both surgeon and nurses.
– Patients’ views are of prime importance and are listened to.
– Patients will be routinely asked to provide feedback on different aspects of the treatment they have received at Bath Oral Surgery Clinic.
– All feedback will be considered and reflected on, with changes being implemented as necessary.
– Systems are in place to deal promptly and sympathetically with any patient complaints and the Clinic’s policy for such events is set out below.
The clinician and nurses regularly take part in continuing professional development as required by General Dental Council, with a particular emphasis on all aspects of and guidelines relating to Oral Surgery and the provision of intravenous sedation. Changes will be implemented where relevant when this is supported by clinical studies within the Oral Surgery clinical literature.
The General Dental Council (GDC) is the regulatory body of the dental profession in the UK. Their address is 37 Wimpole Street, London W1G 8DQ, tel. 0207 887 3800 and website www.gdc-uk.org.
All staff are registered with the GDC and follow the rules governing the profession as set out by the GDC within their document “Standards for Dental Professionals”.
Oral Surgery Clinic is fully compliant with the Data Protection Act 1998.
Oral Surgery Clinic follows the standards for patient confidentiality as set out by the General Dental Council within their document “Principles of Patient Confidentiality” which can be downloaded at their website.
Dental school, we take complaints very seriously and try to ensure that all patients are pleased with their treatment experience. If a patient complains, they are to be dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled in accordance with NHS governance regulations. We are well aware that we can learn from any mistake that we make and we will therefore respond to customers’ concerns in a caring and sensitive manner.
Clinicians and patients are reminded of the requirements to notify the Care Quality Commission of injuries to the nervous system. These can be reported to the Commission using the form which can be found at www.cqc.org.uk under “Organisations we regulate”